How can a hotel or rental operator use AI to send every guest a useful message before arrival without missing special requests?

---
title: "How to send pre-arrival guest messages with AI"
description: "A set number of days before each stay, AI reads the booking and the approved property information for that stay type and drafts a short message in the property’s template, with check-in details, directions and relevant options. Before anything is sent, it flags special requests, accessibility needs and unusual bookings for staff, who handle those and any booking changes themselves. Messages use only approved property information and the guest’s own booking details, go out on schedule, and guest replies are routed to the reservations team."
url: https://lidvizion.ai/answers/how-to-send-pre-arrival-guest-messages-with-ai/
site: Lid Vizion
index: https://lidvizion.ai/llms.txt
---

[Direct answers](https://lidvizion.ai/answers/)

# How can a hotel or rental operator use AI to send every guest a useful message before arrival without missing special requests?

A set number of days before each stay, AI reads the booking and the approved property information for that stay type and drafts a short message in the property’s template, with check-in details, directions and relevant options. Before anything is sent, it flags special requests, accessibility needs and unusual bookings for staff, who handle those and any booking changes themselves. Messages use only approved property information and the guest’s own booking details, go out on schedule, and guest replies are routed to the reservations team.

## What this means in practice

- Draft each message from the booking and approved property information.
- Use the property’s template with check-in details and directions.
- Flag special requests and accessibility needs for staff before sending.
- Send on schedule and route replies to reservations.
- Keep booking changes and special requests with staff.

## How Lid Vizion approaches it

We start with the business decision and operating context, define ownership and measurable milestones, then use configuration, integrations, automation, or custom software only where each earns its place.

## See it as a workflow

- [Pre-arrival guest messages](https://lidvizion.ai/use-cases/pre-arrival-guest-messages/): Send each guest a short pre-arrival message built from their booking and your approved property information, such as check-in details, directions and add-on options, so the front desk handles fewer routine questions on arrival day.

## More on Automation & custom AI

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