Field guides

Playbooks you can
run this month.

Free and ungated. Each guide turns one piece of our method into steps your team can follow.

Leadership

Fractional CTO

Leadership

Fractional Chief AI Officer

Leadership

Fractional Product Leadership

Leadership

Milestone & Custom Delivery

Hands-on AI

Automate the repeatable

GuideAutomate one workflow in 30 daysA four-week playbook to take one recurring workflow from manual to automated, with an owner, approval points and a measured result.4 stepsGuideWhere to put the human in an AI workflowA practical way to place approval points, stop rules and review in an AI workflow, so it can run on its own where it should and nowhere else.4 stepsGuideMeasure the ROI of an AI workflowA four-step method to prove, or disprove, that an AI workflow is worth what it costs — using your own baseline instead of vendor averages.4 stepsGuideTriage support requests with AIA four-step playbook to classify, route and draft replies for incoming support requests, with an agent approving every customer-facing message.4 stepsGuideQualify inbound leads with an AI agentA four-step playbook to answer, qualify and route website inquiries with an AI agent, so good-fit buyers reach a person faster and nothing is promised that sales has not approved.4 stepsGuideFollow up on every quoteA four-step routine to track every quote or proposal you send, follow up on time with a message that adds value, and close each one out with a recorded reason.4 stepsGuideRun maintenance requests through one intakeA four-step playbook to bring maintenance and facilities requests into one intake, capture complete details first time, and route each job to the right person by priority.4 stepsGuideBuild an RFP answer libraryA four-step playbook to gather your approved proposal and questionnaire answers into one owned library, draft first responses from it, and keep it current after every submission.4 stepsGuideAutomate supplier invoice approvalA four-step playbook to move supplier invoices from inbox to approved entry with suggested coding, purchase-order matching and a named approver for every invoice.4 stepsGuidePrepare every sales call with a briefA four-step routine to send each seller a one-page brief before every booked call, built from the inquiry, CRM history and approved public information.4 stepsGuideSpot at-risk customers earlyA four-step playbook to agree the warning signs that come before cancellation, flag matching accounts with evidence, and give account owners a short brief to act on each week.4 stepsGuideHandle returns and refunds consistentlyA four-step playbook to write your return and refund policy as clear rules, check each request against order records, prepare the response for an agent to approve and route exceptions to a person.4 stepsGuideReview submitted forms against a checklistA four-step playbook to turn your review checklist into checks an agent can apply, prepare each review with the evidence, and keep a reviewer approving every decision and message.4 stepsGuideOnboard new suppliers without the email chaseA four-step playbook to give every new supplier one checklist and upload point, check their documents automatically, chase what is missing and keep a person approving every supplier.4 stepsGuideReview expense reports against your policyA four-step playbook to turn your expense policy into clear checks, prepare each claim with its receipts and flags, and keep approvers and finance in charge of every decision.4 stepsGuideOnboard new customers so they reach first successA four-step playbook to define what early success looks like for a new customer, send the right next step at the right time and bring in a person as soon as someone stalls.4 stepsGuideReply to every review without sounding genericA four-step routine to gather reviews in one queue, draft specific replies in your voice, route serious complaints to a manager, and turn recurring themes into fixes.4 stepsGuideList new products faster from supplier dataA four-step playbook to fix your attribute list and style guide, map supplier data to it, draft listings from supplier facts only and have a merchandiser approve every one.4 stepsGuideHandle booking changes without the backlogA four-step playbook to write down your change rules, connect bookings and availability, draft replies that quote the policy and route exceptions to a supervisor.4 stepsGuideDraft listings agents are happy to approveA four-step playbook to set the brokerage style and wording rules, draft from the property record only, flag risky wording and keep the listing agent as the approver.4 stepsGuideKeep RFIs and submittals from slippingA four-step playbook to agree the fields your log needs, read RFIs and submittals as they arrive, track who owes each response and send the project lead a daily overdue list.4 stepsGuideMake every lot traceable from day oneA four-step playbook to agree what a traceability record must contain, read paperwork as it arrives, link deliveries to batches and have the quality lead confirm every flag.4 stepsGuideCatch shipment problems before customers doA four-step playbook to define what counts as an exception, connect tracking and order data, route each exception to an owner with context and measure how many are caught early.4 stepsGuideSend quotes the same day as the site visitA four-step playbook to tidy your price list, capture site notes in a consistent way, draft quotes from them and keep an estimator approving every quote.4 stepsGuideReport program outcomes without the scrambleA four-step playbook to agree measures once, connect program data, draft funder reports with sources and have the program lead approve every report.4 stepsGuideSend client updates that get decisionsA four-step playbook to agree an update format clients value, draft it from the tools your team already uses, have the engagement lead review every update and track the decisions it asks for.4 stepsGuideTurn finished jobs into repeat businessA four-step playbook to standardise job notes and photos, draft clear customer reports, have the office approve them and schedule follow-ups that bring customers back.4 stepsGuideAnswer guest questions around the clockA four-step playbook to collect approved property information, answer routine guest questions with sources, pass bookings and complaints to staff and keep each property’s details current.4 stepsGuideGet resident requests to the right crewA four-step playbook to agree request types and owners, extract location and details, flag duplicates and urgent hazards, and keep residents updated as requests move.4 stepsGuideReview transaction files fasterA four-step playbook to turn your brokerage checklist into rules, read submitted files, flag what is missing or inconsistent and keep the coordinator approving every file.4 stepsGuideGet complete applications soonerA four-step playbook to write down each program’s requirements, check applications as they arrive, request missing items early and route complete files to staff for decisions.4 stepsGuideAnswer security questionnaires fasterA four-step playbook to build an approved answer library, draft each questionnaire from it, have the security owner approve every answer and keep the library current.4 stepsGuideKeep customers updated during service interruptionsA four-step playbook to draft updates from the operations log, have a supervisor approve them, answer repeat questions from the approved status and cut repeat contacts.4 stepsGuideSend better pre-arrival messagesA four-step playbook to write approved message templates, draft each guest’s message from their booking, flag special requests for staff and cut routine arrival questions.4 stepsGuideKeep a daily site diary without the paperworkA four-step playbook to agree a diary template, capture crew notes the same way every day, draft the diary for the site manager to sign and keep a reliable record.4 stepsGuideRun reliable daily vehicle checksA four-step playbook to agree a short vehicle checklist, capture checks with photos, route defects to maintenance and keep every vehicle’s open issues visible.4 stepsGuidePublish match recaps soonerA four-step playbook to connect confirmed stats and media notes, draft recaps in your style, check every fact against the official feed and have an editor approve each piece.4 steps

Hands-on AI

Configure your AI

GuideSet up ChatGPT or Claude for a teamA four-step playbook to turn scattered individual AI use into a shared, governed setup your team actually uses.4 stepsGuideBuild a shared prompt library for your teamA four-step playbook to turn the prompts people already rely on into a small, tested, owned library the whole team can reuse.4 stepsGuideChoose an AI assistant for your teamA four-step way to compare AI assistants on your own work, your data rules and your existing tools, so the choice rests on evidence rather than a demo.4 stepsGuideTurn meeting notes into actionsA four-step routine to get decisions and action items out of meetings and into the tools where work is tracked, with each item reviewed by the meeting owner.4 stepsGuideOnboard new hires with an AI assistantA four-step playbook to give new hires a reliable assistant for their first weeks, built on approved onboarding material and backed by a real person for anything sensitive.4 stepsGuideBuild a structured interview kitA four-step playbook to give every role a consistent job description, scorecard and question set, drafted with an assistant from approved templates and owned by people.4 stepsGuideClose the gaps in your help centerA four-step weekly routine to find the questions customers keep asking that your help center does not answer, draft articles for the biggest gaps and check whether the questions drop.4 stepsGuideBuild training from your own proceduresA four-step playbook to turn approved procedures into short training modules and checklists, keep a subject expert approving every module and refresh training whenever a procedure changes.4 stepsGuideAnswer student questions from approved sourcesA four-step playbook to collect approved program information, answer routine questions with sources shown, route personal questions to staff and review answers weekly.4 stepsGuideAnswer supporters quickly without losing the personal touchA four-step playbook to collect approved supporter information, answer routine questions with sources, route personal and gift-specific questions to staff and review answers weekly.4 stepsGuideClear the routine letter backlogA four-step playbook to tidy your templates, connect only the details letters need, have staff approve every letter and keep templates current as policies change.4 steps

Hands-on AI

Connect your tools

GuideStop re-keying data between systemsA four-step playbook to connect two business systems so information entered once reaches the other automatically, with a clear owner and a way to catch errors.4 stepsGuidePrepare your documents for an AI assistantA four-step playbook to get policies, procedures and product documents ready for an AI assistant, so its answers are current, sourced and limited to what each person may see.4 stepsGuideConnect your CRM to the tools around itA four-step playbook to connect your CRM with forms, email, calendar and billing so records stay current without people copying data between systems.4 stepsGuideBuild a vendor contract registerA four-step playbook to gather every vendor contract in one place, record the key terms and renewal dates, flag unusual clauses and alert owners before each notice deadline.4 stepsGuideAutomate your weekly status briefA four-step routine to draft the weekly status brief from approved tools, surface the items that need a decision, and leave a manager to edit and send it.4 stepsGuideAutomate document intake with human reviewA four-step playbook to capture incoming forms and packets in one place, extract the key fields, check them against your rules and send only the exceptions to a named reviewer.4 stepsGuideSet up inventory reorder alertsA four-step playbook to connect stock, orders and sales data, flag items likely to run short and give buyers a reasoned reorder suggestion to approve.4 stepsGuideFind repeat failures in maintenance logsA four-step playbook to read work orders and technician notes together, group similar failures by machine and part, and give the maintenance lead a weekly list of repeat problems to investigate.4 stepsGuideAbstract leases and track key datesA four-step playbook to turn leases into consistent, clause-linked summaries, have a qualified reviewer confirm each one, and remind owners before every notice date.4 stepsGuideHand off every deal from sales to deliveryA four-step playbook to turn each closed deal into a reviewed handoff brief, so delivery starts with the goals, scope and promises the customer already shared.4 stepsGuideOffboard employees without leaving access behindA four-step playbook to build a complete offboarding checklist from your systems, track every access removal and handover, and keep a signed-off record for each departure.4 stepsGuideRun a clean shift handover every timeA four-step playbook to agree what a handover must contain, draft it from the systems the shift already uses, have the outgoing supervisor confirm it, and carry every open item to an owner.4 stepsGuideClear the front-desk inbox safelyA four-step playbook to define which requests are routine, route anything clinical or urgent to staff first, draft replies from approved templates and keep staff approving every reply.4 stepsGuideGet complete claim files from day oneA four-step playbook to define a complete claim file, extract details from submissions, request missing documents early and route organised files to handlers who make every decision.4 stepsGuideStart each day with the work orders that matterA four-step playbook to agree what a supervisor needs each morning, connect the maintenance system, draft a short brief that puts safety and blocked work first and track whether stuck jobs move.4 stepsGuideAnswer order status questions instantlyA four-step playbook to connect order and tracking data read-only, verify customers before sharing details, answer routine status questions and hand problem shipments to coordinators.4 stepsGuideCollect client onboarding documents without the chasingA four-step playbook to turn your onboarding checklist into rules, track every document, send one clear request for what is missing and hand specialists complete files.4 stepsGuideStop referrals from slipping throughA four-step playbook to bring referrals into one queue, capture administrative details, check paperwork against your checklist and hand scheduling staff complete referrals.4 steps

Hands-on AI

Build the missing piece

GuideRun a computer vision proof of conceptA four-step playbook to test whether computer vision can support a real decision, using your own images and a clear pass-or-fail test agreed up front.4 stepsGuideDecide whether to build, buy or configureA four-step method to decide whether a need is best met by configuring tools you have, buying a product, or building custom software, before any money is committed.4 stepsGuideUse your existing cameras for computer visionA four-step playbook to test whether the cameras you already have can answer a counting, occupancy or safety question before you buy any new hardware.4 stepsGuideBuild an internal tool your team will useA four-step playbook to build a small internal tool around one real job, test it with the people who do that job, and keep it maintained after launch.4 stepsGuideTurn site photos into inspection reportsA four-step playbook to standardize how field crews capture photos and notes, organize them into a report automatically, flag possible issues and have a qualified reviewer confirm every finding.4 stepsGuideMonitor venue occupancy without identifying anyoneA four-step playbook to count people entering, leaving and gathering in a venue from existing cameras, alert staff when agreed thresholds are passed, and review patterns after each event, all without identifying individuals.4 stepsGuideAnalyze movement from ordinary videoA four-step playbook to set up consistent video capture, count repetitions or score movement automatically, and show clips and scores to a coach or supervisor who confirms the result.4 stepsGuideCheck safety gear with existing camerasA four-step playbook to define the zones and gear that matter, test detection on your own camera footage, alert supervisors without identifying anyone, and measure whether compliance improves.4 stepsGuideMap problem areas from field imagesA four-step playbook to standardize how fields are photographed, test detection on your own crops and conditions, map flagged areas for agronomists and measure whether scouting gets faster and earlier.4 stepsGuideFind street defects from routine drivesA four-step playbook to choose the defects worth finding, capture images on routes your vehicles already drive, have an inspector confirm every flag and turn confirmed defects into work orders.4 stepsGuideMake your footage searchableA four-step playbook to agree a short tag list, suggest tags on new footage, have a coach or editor confirm them and let staff jump straight to the moment they need.4 stepsGuideStart tracking players from your own footageA four-step playbook to pick the questions tracking should answer, check your footage is usable, have an analyst correct tracks and share results coaches trust.4 stepsGuideSpot empty shelves before customers doA four-step playbook to choose the shelves worth monitoring, capture usable images without identifying shoppers, alert staff with a photo of each gap and measure restocking speed.4 stepsGuideGet useful alerts from farm camerasA four-step playbook to pick a few conditions worth flagging, check your cameras can see them, send staff short alerts with an image and use what staff find to improve the alerts.4 stepsGuideReport sponsor exposure from footageA four-step playbook to agree the sponsor marks to find, detect them in approved footage, have a partnerships lead review the draft and deliver consistent reports sooner.4 steps

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