What this means in practice

  • Get the customer’s permission to interview and publish.
  • Draft from the interview and project records using the customer’s own words.
  • List every result and claim with its source so gaps are obvious.
  • Leave out anything the customer did not say or the records do not show.
  • Get the customer’s approval of the full draft before publishing or reusing it.

How Lid Vizion approaches it

We start with the business decision and operating context, define ownership and measurable milestones, then use configuration, integrations, automation, or custom software only where each earns its place.