What this means in practice

  • Draw only from work that has actually shipped.
  • Group changes by what users will notice, not by ticket.
  • Write customer and internal versions separately.
  • Leave out unannounced features and security-sensitive details.
  • Have the product owner approve every release note before publishing.

How Lid Vizion approaches it

We start with the business decision and operating context, define ownership and measurable milestones, then use configuration, integrations, automation, or custom software only where each earns its place.

See it as a workflow

  • Release notes from shipped work: Draft customer release notes and an internal changelog from the work that actually shipped, so sales, support and customers hear about changes at the same time.