What this means in practice

  • Watch or walk through real runs with the people who do the work.
  • Note every decision point and the information it depends on.
  • List the exceptions and how often they happen.
  • Record time per run and waiting time as the baseline.

How Lid Vizion approaches it

We start with the business decision and operating context, define ownership and measurable milestones, then use configuration, integrations, automation, or custom software only where each earns its place.