/answers/how-to-handle-booking-change-requests-with-ai/index.md · 46 lines
---
title: "How to handle booking change requests with AI"
description: "When a guest or travel partner asks to change or cancel, AI identifies the booking and the change requested, looks up availability, rates and the change or cancellation policy that applies, and drafts a reply with the options and any fees, quoting the policy wording exactly. An agent approves every reply before it is sent, and refunds, complaints and policy exceptions go straight to a supervisor, so simple changes move quickly without the assistant ever deciding a refund or exception itself."
url: https://lidvizion.ai/answers/how-to-handle-booking-change-requests-with-ai/
site: Lid Vizion
index: https://lidvizion.ai/llms.txt
---
[Direct answers](https://lidvizion.ai/answers/)
# How can a hotel, travel or tour operator use AI to answer requests to change or cancel bookings faster and quote policies consistently?
When a guest or travel partner asks to change or cancel, AI identifies the booking and the change requested, looks up availability, rates and the change or cancellation policy that applies, and drafts a reply with the options and any fees, quoting the policy wording exactly. An agent approves every reply before it is sent, and refunds, complaints and policy exceptions go straight to a supervisor, so simple changes move quickly without the assistant ever deciding a refund or exception itself.
## What this means in practice
- Identify the booking and the change requested.
- Look up availability, rates and the applicable policy.
- Draft a reply with options and fees, quoting the policy wording.
- Have an agent approve every reply before it is sent.
- Send refunds, complaints and exceptions to a supervisor.
## How Lid Vizion approaches it
We start with the business decision and operating context, define ownership and measurable milestones, then use configuration, integrations, automation, or custom software only where each earns its place.
## See it as a workflow
- [Booking change requests](https://lidvizion.ai/use-cases/booking-change-requests/): Read incoming requests to change dates, rooms, guests or services, check them against availability and your change policy, and draft a reply for an agent, with exceptions routed to the right person.
## More on Automation & custom AI
- [How can a hotel or rental operator use AI to send every guest a useful message before arrival without missing special requests?](https://lidvizion.ai/answers/how-to-send-pre-arrival-guest-messages-with-ai/)
- [How can a city, county or public works team use AI to sort residents’ service requests, catch duplicates and get urgent hazards seen sooner?](https://lidvizion.ai/answers/how-to-route-resident-service-requests-with-ai/)
- [How can a logistics or distribution team use AI to spot late, stuck or incomplete shipments before the customer calls?](https://lidvizion.ai/answers/how-to-catch-shipment-exceptions-with-ai/)
[Compare services](https://lidvizion.ai/services/) · [Use a planning tool](https://lidvizion.ai/tools/) · [Explore workflow use cases](https://lidvizion.ai/use-cases/) · [More direct answers](https://lidvizion.ai/answers/)
Talk it through
## Have a version of this question inside your company?
Bring the decision, the constraints, and what a good outcome looks like.
[Talk through the decision](https://lidvizion.ai/contact/?need=ai-workflow&from=%2Fanswers%2Fhow-to-handle-booking-change-requests-with-ai%2F#write) · [Book a call](https://calendar.app.google/bB26LdA9e2gmGFp69)