What this means in practice

  • Track how long routine changes take, and whether that time is growing.
  • Watch for repeat incidents in the same areas of the system.
  • Notice where work depends on one person’s knowledge.
  • Pay debt down where it blocks the roadmap, and leave stable areas alone.

How Lid Vizion approaches it

We start with the business decision and operating context, define ownership and measurable milestones, then use configuration, integrations, automation, or custom software only where each earns its place.