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HumanAgent

Industries · Logistics & supply chain

AI for logistics & supply chain.

Cut the re-keying between shipping documents, carrier updates and customer questions, with exceptions routed to the person who can fix them.

Talk through your workflow Start with a workflow audit

Where it helps

Three places to start.

Illustrative workflow patterns, not results from a specific customer.

Logistics & supply chain

Shipping document intake

Extract fields from bills of lading, invoices and delivery notes, and flag mismatches.

Logistics & supply chain

Exception routing

Spot delayed or incomplete shipments and route them to the right coordinator with context.

Logistics & supply chain

Customer status answers

Answer routine “where is my order” questions from approved tracking data.

Use cases

See the full workflow.

Operations

Shipment exception routing

Watch tracking and order data for shipments that are late, stuck or missing paperwork, and route each exception to the right coordinator with the order, carrier status and a suggested next step, before the customer has to ask.

See the workflow Customer support

“Where is my order?” answers

Answer customers’ order and delivery status questions from live order and tracking data, after confirming who is asking, and hand delayed, damaged or disputed shipments to a coordinator with the details attached.

See the workflow Operations

Shift handover summaries

Pull the events, open issues and notes from a shift into one short handover summary, so the next shift starts knowing what happened, what is still open and what needs attention first.

See the workflow Operations

Document intake and review

Pull the fields out of incoming documents, check them against your rules, and route only the exceptions to a person.

See the workflow Customer support

Support triage and reply drafts

Classify incoming tickets, find the relevant answer, and draft a reply for an agent to check.

See the workflow Operations

The weekly status brief

Gather updates from approved tools, draft the brief, and flag the items that need a decision.

See the workflow

Related

Go deeper.

ServiceAutomate the repeatableGive recurring work an owner, a trigger, and a stop rule.ServiceConnect your toolsPut the right context within reach of the workflow.BasicsEdge vs. cloud deploymentWhere a model should run: next to the camera or sensor, or in a data centre.AnswerWhat is an AI agent in a business setting?An AI agent is software that uses a language model to carry out a multi-step task — reading information, deciding the next step and using connected tools — within limits the business sets, with people approving actions that matter.AnswerHow should a company prepare its data before using AI?Prepare only the data one priority workflow needs: find where it lives, decide who may access it, clean the fields that workflow relies on, and name an owner who keeps it current. Company-wide data projects before a first use case usually stall.GuideAutomate one workflow in 30 daysA four-week playbook to take one recurring workflow from manual to automated, with an owner, approval points and a measured result.GuideStop re-keying data between systemsA four-step playbook to connect two business systems so information entered once reaches the other automatically, with a clear owner and a way to catch errors.

Bring the messy version

One workflow.
A better way to run it.

Show us the tools, the handoffs, and the part that keeps slowing your team down.

Let’s map your workflow Read our approach
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