Use cases · Sales

Quote and proposal follow-up

Track every quote or proposal that has gone out, draft a timely follow-up for each one, and give the owner a short weekly list of open deals that need a call.

Where it starts

The trigger.

A quote or proposal is sent and the customer has not replied.

How it runs today

  • Quotes go out and follow-up depends on someone remembering.
  • Open quotes live in email threads, spreadsheets and the CRM.
  • Deals go quiet without anyone deciding to close them out.

The workflow

Four bounded steps.

Each step has an owner and a stop rule.

  1. 01 / Track

    Record each sent quote with its value, contact and send date from email or the CRM.

  2. 02 / Draft

    Prepare a short, specific follow-up at the agreed interval for the owner to send or edit.

  3. 03 / Summarize

    Send a weekly list of open quotes, with the ones that need a call at the top.

  4. 04 / Close out

    The owner marks each quote won, lost or still open, with a reason.

Where people stay in control

Approval points.

  • The owner approves or edits every message before it is sent.
  • No automatic discounts or price changes; pricing decisions stay with a person.

How we would measure it

Against a baseline.

Measured before and after, on the same work.

Share of quotes followed up on time.

Time from quote sent to decision.

Quotes closed out with a recorded reason.

Related

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An illustrative workflow pattern, not a result from a specific customer.

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