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HumanAgent

Industries · Travel & hospitality

AI for travel & hospitality.

Answer guests and customers faster from approved information, and keep bookings, changes and exceptions flowing to the right person.

Talk through your workflow Start with a workflow audit

Where it helps

Three places to start.

Illustrative workflow patterns, not results from a specific customer.

Travel & hospitality

Guest question answering

Answer common questions from approved policies and property information, with sources.

Travel & hospitality

Booking change handling

Draft responses to change requests and route exceptions to an agent.

Travel & hospitality

Review and feedback summaries

Summarize guest feedback into themes and actions for the team.

Use cases

See the full workflow.

Customer support

Guest questions from property information

Answer guests’ routine questions about check-in, parking, amenities, policies and local directions from approved property information, with the source shown, and pass requests, complaints and anything about a specific booking to staff.

See the workflow Customer support

Guest and customer review responses

Collect new public reviews in one place, draft a specific, on-brand reply to each, flag the ones that need a manager, and share recurring themes with the team that can fix them.

See the workflow Customer support

Support triage and reply drafts

Classify incoming tickets, find the relevant answer, and draft a reply for an agent to check.

See the workflow Sales

A website agent that qualifies leads

A chat agent on your site answers questions from approved content, asks the qualifying questions your team would ask, and books or routes the lead with a summary.

See the workflow Customer support

Booking change requests

Read incoming requests to change dates, rooms, guests or services, check them against availability and your change policy, and draft a reply for an agent, with exceptions routed to the right person.

See the workflow Customer support

Pre-arrival guest messages

Send each guest a short pre-arrival message built from their booking and your approved property information, such as check-in details, directions and add-on options, so the front desk handles fewer routine questions on arrival day.

See the workflow

Related

Go deeper.

ServiceAutomate the repeatableGive recurring work an owner, a trigger, and a stop rule.ServiceConnect your toolsPut the right context within reach of the workflow.BasicsEmbeddings and feature vectorsHow models turn text, images and records into numbers that can be compared.AnswerWhat is an AI agent in a business setting?An AI agent is software that uses a language model to carry out a multi-step task — reading information, deciding the next step and using connected tools — within limits the business sets, with people approving actions that matter.AnswerHow should a company prepare its data before using AI?Prepare only the data one priority workflow needs: find where it lives, decide who may access it, clean the fields that workflow relies on, and name an owner who keeps it current. Company-wide data projects before a first use case usually stall.GuideAutomate one workflow in 30 daysA four-week playbook to take one recurring workflow from manual to automated, with an owner, approval points and a measured result.GuideStop re-keying data between systemsA four-step playbook to connect two business systems so information entered once reaches the other automatically, with a clear owner and a way to catch errors.

Bring the messy version

One workflow.
A better way to run it.

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