Use cases · Operations

Program outcome reports

Pull activity and outcome data from program systems, attendance records and surveys into a draft report for funders and the board, with every figure linked to its source, so the program lead reviews instead of compiling.

Where it starts

The trigger.

A funder, board or quarterly reporting deadline is coming up.

How it runs today

  • Program staff spend days copying figures from spreadsheets into reports.
  • Each funder asks for the same data in a different format.
  • Figures differ between reports because they were pulled at different times.

The workflow

Four bounded steps.

Each step has an owner and a stop rule.

  1. 01 / Collect

    Read activity, attendance and outcome data from the approved program systems and surveys.

  2. 02 / Calculate

    Calculate the agreed measures for the reporting period, with every figure linked to its source.

  3. 03 / Draft

    Draft the report in each funder’s format, using approved program descriptions and stories shared with consent.

  4. 04 / Approve

    The program lead checks figures and wording and approves the report before it is sent.

Where people stay in control

Approval points.

  • The program lead approves every report before it is sent.
  • Stories about participants are used only with consent and without identifying details unless agreed.
  • Measures and definitions are agreed with the program team, not invented by the draft.

How we would measure it

Against a baseline.

Measured before and after, on the same work.

Staff time spent preparing each report.

Reports submitted on time.

Figures corrected after review.

Related

Go deeper.

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An illustrative workflow pattern, not a result from a specific customer.

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One workflow.
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