Use cases · Operations

Supplier onboarding and document collection

Collect the forms, certificates and bank details a new supplier must provide, check each item against your requirements, and chase what is missing, so purchasing can start sooner without skipping checks.

Where it starts

The trigger.

A team requests a new supplier, or an existing supplier’s documents are due for renewal.

How it runs today

  • Onboarding runs through email threads and a spreadsheet tracker.
  • Missing or expired certificates are found when an order is already waiting.
  • Bank detail changes arrive by email with no consistent check.

The workflow

Four bounded steps.

Each step has an owner and a stop rule.

  1. 01 / Request

    Send the new supplier one checklist and one place to upload documents.

  2. 02 / Check

    Read each document and check it against the requirements: type, dates, names and completeness.

  3. 03 / Chase

    Remind the supplier about missing or expired items, and flag anything unusual.

  4. 04 / Approve

    A named owner reviews the file and approves the supplier in the purchasing system.

Where people stay in control

Approval points.

  • A person approves every new supplier before any order or payment.
  • Bank details are always confirmed through a separate, known channel before use.

How we would measure it

Against a baseline.

Measured before and after, on the same work.

Time from supplier request to approval.

Orders delayed by missing supplier documents.

Expired certificates found before, rather than after, they lapse.

Related

Go deeper.

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An illustrative workflow pattern, not a result from a specific customer.

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